OPTIMUM CARE MEANS
There is a wide range of services that OCME is able to offer to its customers after the purchase and installation of their equipment.
Rely on our expertise to anticipate any eventual problem, but also on our responsiveness for a maximum assistance support.
For your peace of mind's sake and for long terms savings: a little investment goes a long way...
The services offered are strategically designed to add value to our customer’s machines and systems over the years (based on cost-efficiency and long-term performance), and to maintain a relationship of trust and collaboration with the customer, preventing any causes of failure and promptly resolving any problems that arises.
The Service Contract is modular and flexible in order to meet your specific needs, and is generally divided into two categories:
The aim is to prevent the emergence of problems and failures that can lead to the malfunctioning or stop of the equipment.
This avoids compromising the equipment's efficiency, and allows to improve performance by increasing the expertise of your staff, all at a predefined cost which is fixed for the whole contract's duration.
This service is conceived to solve unforeseen problems as quickly as possible, with the benefit of an overall reduction of downtimes, optimization of the spare parts management, all within agreed and guaranteed reaction times.